Aoide Studio

So Today Support

How can we help?

Questions, problems, or anything about your data: write to us and a person at Aoide Studio will reply.

Email

For privacy questions and data requests, use the same address.

Report a problem

Send an email to [email protected] with:

  • What happened, and what you expected to happen.
  • Roughly when it happened (the day and time help us find it).
  • Your iPhone model and iOS version (Settings, General, About).
  • A screenshot or screen recording, if you can.

Please don’t send journal text you’d rather keep private, and never send a sign-in code. We won’t ask for either.

Export your journal

In the app, open the You page and choose Export under Your data. You’ll get a file of your whole journal that you can save or share.

Delete your data

You can delete single things, or everything:

  • A moment or a photo: open it and delete it.
  • A person or a topic: on the Memory page, choose to forget them everywhere. They’re removed from your moments, facts and notes.
  • Your whole journal and account: tap your avatar to open the account sheet, then Delete my journal. Your account and journal are deleted from our database right away; stored files such as photos and letters follow within minutes.

If you can’t get into the app, email [email protected] from the address you signed in with, and we’ll delete it for you. The privacy policy explains what’s kept, by whom, and for how long.

Your subscription

Subscriptions are billed and managed by Apple. To manage or cancel yours, open Settings on your iPhone, tap your name, then Subscriptions. Deleting the app doesn’t cancel a subscription. If you cancel, your journal stays readable in the app, and you can export it any time. For refunds, use Apple’s “Report a Problem” page for purchases.

Common questions

The companion can’t hear me.

Check that So Today can use the microphone: Settings, Privacy & Security, Microphone. If it still can’t hear you, you can type instead. Talking and typing both need an internet connection.

I got a new phone. How do I keep my journal?

In the app, choose “Keep your journal safe” and add your email. On the new phone, sign in with the same email to bring your journal back.

Can I turn off the companions’ letters?

Yes. Afterwords and reminders can be turned off in the app’s settings, or in your iPhone’s notification settings for So Today.

Can I change companions?

Yes. You can choose another companion whenever you like.

I need help right now.

So Today is not therapy, medical care, or a crisis service, and support email isn’t watched around the clock. For immediate danger, call your local emergency number. In the US, call or text 988 if you’re thinking about harming yourself.